Cancellation policy

Cancellation & Refund Policy

At TotalSurgiCare, we are committed to ensuring a seamless and transparent healthcare experience for all our patients. We understand that unforeseen circumstances may lead to changes in your treatment plans. To maintain clarity and fairness, we have established the following Cancellation & Refund Policy:

1. Cancellation & Refund Before Surgery

At TotalSurgiCare, we allow cancellations before the surgery under the following conditions:

• If a patient cancels their treatment before the scheduled surgery, they are eligible for a refund as per our policy.
• The refund process will be initiated only after the cancellation request is verified and approved.
• Refunds will be credited back through the original mode of payment.
• The refund amount will be processed within 7 to 8 business days after approval.

2. No Refund After Surgery

• Once the surgery has been performed, no refund requests will be entertained under any circumstances.
• This policy ensures that our medical team can allocate resources efficiently and maintain the highest quality of patient care.

3. Refund Processing Time

• Refunds for eligible cancellations will be processed within 7 to 8 business days.
• The time taken for the amount to reflect in the patient’s account may vary depending on the bank and payment gateway policies.

4. How to Request a Cancellation & Refund

To cancel your treatment and request a refund, please follow these steps:

1. Contact TotalSurgiCare’s support team via phone or email with your booking details.
2. Provide valid identification and relevant documents for verification.
3. Our team will review your request and confirm eligibility for a refund.
4. If eligible, the refund will be processed as per the stated timelines.

5. Contact TotalSurgiCare for Assistance

For any queries regarding cancellations or refunds, feel free to reach out to our support team:

📞 Customer Support: +91 9665551711 / 12
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We appreciate your understanding and cooperation. TotalSurgiCare is dedicated to providing high-quality medical care while maintaining a fair and transparent policy for all our patients.